Sample posting
We are a general dental practice in our area hiring an office manager to run the business side of the practice so the doctors can focus on patients.
What you will do
- Own the schedule and the daily production goal with the front desk
- Manage insurance verification, claims, aging and collections
- Hire, train and schedule the front office and assistant team
- Track the numbers the owner watches: production, collections, case acceptance, recall
- Handle vendor, payroll and HR administration
What you need
- Experience managing a dental office or a dental front desk team
- Working knowledge of dental insurance and coding
- Comfortable with the practice-management software and reports
- Calm with staff conflicts and unhappy patients
Nice to have
- Multi-location experience
- Experience leading through a software change
Dental Office Manager interview questions
- Which numbers did you report to the owner each month, and what did you change because of them?
- Tell me about an insurance aging problem you cleaned up.
- How do you handle two team members who will not work together?
- Walk me through how you build a schedule that hits the daily goal.
- What did you have to fire someone for, and how did you handle it?
- How do you keep recall and unscheduled treatment from slipping?
- What does the owner need to hand you so you can do the job well?
- Why are you leaving your current role?
Scoring rubric
- Financial control: Talks in numbers: AR, collections %, production. Score 1–5.
- People leadership: Has hired, coached and let people go. Score 1–5.
- Systems: Has built or fixed a process, not just followed one. Score 1–5.
- Owner partnership: Clear about decisions they make vs escalate. Score 1–5.
- Composure: Specific, calm examples of conflict handled. Score 1–5.