Dental Front Desk Coordinator job description

Dental Front Desk Coordinator – TX

We are a general dental practice in TX hiring a front desk coordinator to greet patients, run the schedule and keep the phones answered.

What you will do
- Answer phones, schedule and confirm appointments
- Check patients in and out and collect payments
- Verify insurance and explain estimates to patients
- Keep the schedule full: recall, unscheduled treatment and cancellations
- Keep the reception area welcoming and on time

What you need
- Customer service experience, dental or medical preferred
- Comfortable on the phone and with scheduling software
- Accurate with payments and patient details

Nice to have
- Dental insurance verification experience
- Bilingual

Schedule
Monday to Thursday, 7:30am to 4:30pm

Benefits
- Health insurance
- Paid time off
- CE allowance

Interview scorecard: Dental Front Desk Coordinator

Questions
1. A patient calls upset about a bill. Walk me through the call.
2. How would you fill a same-day cancellation?
3. What scheduling software have you used?
4. Tell me how you would explain an insurance estimate to a patient.
5. How do you keep track of things when the phones and the desk are both busy?
6. What hours can you work?
7. Why do you want to work in a dental office?

Score each area 1–5 (1 = clear concern, 3 = meets the bar, 5 = strongest candidate you have seen)
- Phone manner (Friendly, clear, takes ownership of the problem): __ / 5
- Scheduling sense (Thinks about filling gaps, not just booking): __ / 5
- Accuracy (Careful with payments and details): __ / 5
- Composure (Handles a busy desk without dropping things): __ / 5
- Reliability (Can commit to the hours): __ / 5

Total: __ / 25

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